Support for beta families and launch reviewers.

How to get help

Tubestr is in private beta, so the fastest support path is a concrete bug report with the device, OS version, and exact step that failed.

For account deletion, start inside the app at Parent Zone -> Account -> Delete Parent Account. Use support if that flow fails or if you need help with a privacy request that goes beyond the in-app deletion path.

• Product bugs and install issues: https://github.com/Tubestr/tubestr-v2/issues/new
• TestFlight-specific feedback: use Apple's TestFlight feedback flow from the installed beta.
• Safety or sharing concerns: include the family-space context, affected clip, and what action you expected the app to take.

What to include

• Device type and OS version.
• Whether the issue happened during onboarding, recording, editing, parent approval, upload, playback, or reporting.
• Whether the issue reproduced on Wi-Fi, cellular, or both.
• Screenshots or screen recordings when that is safe to share.

Beta expectations

The current beta is focused on real-family validation of onboarding, parent controls, encrypted sharing, playback, and moderation paths. Response times may vary, but concrete reports help us ship fixes faster.

If you believe a child-safety control failed, mark that clearly in the report so it is triaged as a priority issue.